5 ways to deliver good customer service
1. Offer prompt client support
The customer has very high expectations and wants a prompt response.
In example, Gen Z and Millennials frequently favor mediums that allow for quick responses:
Social media
Messages within apps
Apps for social messaging
It should come as no surprise that older generations favor more conventional channels like phone, email, and in-person communications. However, respondents' tolerance for response times is ebbing: 51% of them anticipate a response over the phone in less than five minutes, and 28% anticipate the same on live chat.
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Keeping up with consumers involves going above and beyond their expectations. It might entail developing an automatic email or text answer that reads, "We got your question ...