Why is patient experience important, and what does it mean?
From scheduling an appointment to checking in, talking with staff and healthcare professionals, paying for follow-up care, and more, the patient experience encapsulates the patient's views, experiences, and interactions throughout their engagement and service with a healthcare provider.
Read More: Dr Zahi Abou Chacra
It involves dealing with a wide range of individuals within the healthcare system, including physicians, nurses, and consultants at institutions, as well as customer service agents, billing specialists, and insurance representatives. These conversations happen over a range of platforms, including phone calls, messages via patient portals, and face-to-face conversations.
What is meant by patient care?
Healthcare and medical organizations are as focused on patient se...