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A assist agent had a phone name with a customer. If he continued to yell at her, she would not be able to continue the conversation. He defined to her that his spouse was battling stage 4 cancer.
It is easy to achieve a standard support role for folks with more technical abilities, but it's difficult to understand yourself and different people. Adding a dash of customer service might prompt agents to focus on the customer and develop the opposite expertise necessary to help them, even though customer support all the time calls for intimate product and process data. It is important to make use of both customer support and customer help to ship high quality customer experiences. Customer help falls beneath the umbrella of customer support and is prioritized for patrons who want help with ...